Service Desk Analyst

Working on the Force’s busy ICT Service Desk assisting both Norfolk and Suffolk customers, you'll be a part of a devoted team that handles about 5,000 contacts in line with month. You will solve faults at first factor of contact, offer help and offer advice on a wide range of pc structures and applications while imparting a high degree of customer focus.

Applications are invited for the above submit based in the ICT Department at OCC Wymondham.


It is crucial that candidates meet the subsequent criteria :

• Demonstrate in a position literacy and analytical abilties
• Proven experience of offering customer support within a name centre or Information Technology environment
• Demonstrate a sound running know-how of Microsoft Office
  Proven experience in working within a Microsoft Windows software environment
• Demonstrate exquisite verbal communique abilties with the ability to communicate efficaciously with team of workers and officers in any respect levels
• Demonstrate an information of ITIL and Service Desk Institute Best Practice
• Ability to work outdoor of normal working hours on a normal basis as a part of an ICT on name rot

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