The following activity description outlines the general necessities, tasks, and talents vital for IT guide users - Helpdesk Technician.
A. General obligation for a role IT group of workers supports the User
1. Identify, diagnose, and resolve degree 1 problems with the requirements of users of personal computers, laptop software program and hardware, networks and Internet.
2. Provides installation assistance, configuration for give up customers of desktop pc hardware, software, and peripherals.
3. Diagnose and clear up network cease users or nearby printer troubles, pc and electronic mail hardware issues, Internet, dial-in, and network get right of entry to issues.
4. Timely restore of PC equipment or guarantee or renovation from a third-birthday celebration supplier underneath a contractual agreement.
5. Perform maintenance to laptop hardware, PC gadgets, and peripherals that aren't concern to third celebration vendor maintenance.
6. Help install local place community, cabling and gadgets such as community cards, hubs and switches.
7. Collaborate with different technicians in creating documentation for quit customers of regularly asked questions (FAQs).
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