Candidates in the field have generally completed training in the IT field – for example, a Bachelor’s degree in Computer Science, IT, Engineering, or Technology is a common requirement.
In addition to the technical requirements, you should also feel comfortable in the field of customer care and possibly have several years of professional experience in this area.
It is also important that a first level support is committed to expanding his or her knowledge through continued training, courses, or certifications. Nothing is as fast-paced as the computer industry. New systems constantly bring with them new issues – and these require new solutions.
Salary
The salary prospects of a first level support agent tend to fall between $30,000 to $40,000. Some employers are also willing to reward better skills with a higher salary of up to $70,000.
More info: service desk job description
In addition to the technical requirements, you should also feel comfortable in the field of customer care and possibly have several years of professional experience in this area.
It is also important that a first level support is committed to expanding his or her knowledge through continued training, courses, or certifications. Nothing is as fast-paced as the computer industry. New systems constantly bring with them new issues – and these require new solutions.
Salary
The salary prospects of a first level support agent tend to fall between $30,000 to $40,000. Some employers are also willing to reward better skills with a higher salary of up to $70,000.
More info: service desk job description
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