Help Desk Technical Support Specialist Job description

Requirements:

• Technical and / or university studies in the career of Computing and Informatics, Networks, Systems Engineering or similar.
• Minimum experience of 06 months performing face-to-face technical support functions.
• Basic-intermediate knowledge of Networks.
• Basic knowledge of Server Administration.
• Knowledge of Windows 7,8,10 and Windows Server Operating Systems (desirable Linux).
• Desirable ITIL knowledge.
• Capacity for teamwork.
• Ability to work under pressure.
• Responsible and punctual.
• Availability of schedules.
• Desirable to live in areas surrounding the ATE district.

Features:

1. Attention via telephone, remotely and in person of incidents, user requirements regarding Infrastructure (Hardware and Networks).
2. Follow-up on incidents and pending requirements and ensure that they are closed in a timely manner, according to established service levels (SLAs).
3. Install Hardware and Software components.
4. Keep the inventory of technological equipment and supplies of the organization updated.

Read More:  it help desk technician